Frequently Asked Questions

Our diagnostic visit dispatch operations run from 09:00 AM to 10:00 PM, all days of the week, including Sunday and public holidays. Customer support desk monitors email and WhatsApp chats continuously.

The ₹199 fee covers our technician's localized travel, logistical expense, and diagnostic engineering labor. This charge is only applicable if you choose not to proceed with the suggested repairs. If you approve the repair, the ₹199 charge is completely waived.

Yes. In addition to apartment residents and homeowners, Servixa Home provides doorstep servicing for commercial offices, co-working environments, retail stores, and housing societies in Navi Mumbai.

Yes. All genuine replacement components and diagnostic assemblies carry standard warranty periods. If the repaired part fails during the coverage period, we will troubleshoot it without additional charge.

Currently, our localized fleet operates exclusively in Navi Mumbai (including Vashi, Nerul, Seawoods, Belapur, Kharghar, Panvel, Kamothe, Kalamboli, Airoli, Ghansoli, Kopar Khairane, Rabale, Mahape, Sanpada, and Juinagar). We are launching operations in Mumbai and Thane shortly.